Questions councils ask
If your question is not here, call or email and we will answer it directly.
Are you licensed, insured, and covered by WorkSafeBC?
We hold a City of Chilliwack business licence (number [LICENCE NO.]).We carry $[LIMIT] million in commercial general liability insurance. We are covered by WorkSafeBC [PENDING]. We can send proof to your manager before work starts.
Who does the cleaning?
[PARTNER NAME], the owner, cleans every building himself. The person who quotes your building is the person who cleans it.
Who cleans if you are sick or on holiday?
[BACKUP ARRANGEMENT]
How do you price a building?
After a free site walk, we quote a fixed monthly amount based on the areas, the number of floors and units, and how often each area is cleaned. The written proposal also shows the cost per strata unit, so council can compare quotes. Extra work is only done with your written approval.
Do you clean inside suites?
No. We clean common areas only.
How will council know each visit happened?
After every visit we log the time and take dated photos of each area. Your manager or council receives the log and photos by email.
What happens if something is missed?
Tell us by phone or email. We come back and put it right within[FIX TIME], at no charge.
Do you bring your own supplies and equipment?
Yes. We bring our own equipment and cleaning supplies.
Do you use low-scent or green products?
[PRODUCTS POLICY]
What is the contract length and notice period?
[CONTRACT TERMS]
Can you clean evenings or weekends?
We clean at times that suit the building: [CLEANING HOURS].
Do you do carpet shampooing, windows, or pressure washing?
Not as part of regular cleaning. We can recommend local firms for carpet extraction, exterior windows, and pressure washing.
Book a free site walk
Twenty minutes with your council or property manager. A written scope and a fixed monthly price follow within [DAYS] business days.